Jennie Rush

Jennie Rush is a Customer Success and Business Operations leader who brings over a decade of diverse experience to her role as Account Manager at Top Down CPM. Her background spans customer success, finance, human capital management, and business operations—giving her a comprehensive understanding of how organizations work and what they need to succeed. In her role, Jennie serves as the primary point of contact for Top Down CPM clients, managing and nurturing long-term relationships that extend well beyond initial implementation. She conducts regular check-ins and business reviews, addresses questions or concerns, and proactively identifies opportunities to drive additional value from clients' Planful investments. Her expertise includes CRM management, Planful platform knowledge, financial reporting, HCM systems, business process improvement, and client training. What sets Jennie apart is her genuine commitment to client success. She acts as a liaison between clients and internal teams, ensuring seamless communication and coordinated support. She monitors customer health metrics, identifies risks before they become problems, and partners with clients on strategies for renewals, expansion, and ongoing adoption. "Helping clients overcome challenges and seeing how their solutions make a difference is incredibly satisfying," Jennie explains. "It's rewarding to know my work directly contributes to client success." She appreciates that no two days are exactly the same—the variety of meetings, strategy sessions, problem-solving, and collaboration keeps her role engaging and meaningful. Outside of work, she enjoys boating, concerts, biking, traveling, and spending quality time with family including her husband Jim and dog Charlie.